Description
About the Course
- Instructor: Vikram
- Lectures: 40
- Students: 20
- Duration: 8 hours
Course Description:
This workshop is made for beginners. In this workshop participants will gain hands-on experience in Cisco Collaboration Workshop through practice sessions and quizzes.
Course Content
- Cisco Collaboration Solutions Architecture
- Cisco Unified Communications Manager (CUCM)
- Cisco Unity Connection (CUC)
- Cisco Unified Contact Center Express (UCCX)
- Cisco Instant Messaging & Presence (IM&P)
- Cisco Meeting Server (CMS)
- Cisco Voice Gateways
- Cisco Prime Collaboration
- Cisco Webex Control Hub
- CUCM – The Core Component in Cisco IP Telephony
- Installation / Deployment Models / HA
- Call Control ( Route Pattern/Translation pattern/SLRG
- Signaling Protocols (SIP, H.323, MGCP)
- Media Resources
- Security
- Disaster Recovery / Unified Reporting / Services
- Licensing
- Mobile and Remote Access (MRA)
- IM&P Fundamentals
- Deployment / Integration with CUCM / HA
- IM&P Services
- Cisco Jabber Overview
- UC Services & Service Profile
- Service Discovery / DNS Configuration
- Different Flavors of Jabber / Configuration in CUCM
- UCCX Core Concepts
- Installation / Deployment /Compatibility with CUCM
- Integration with CUCM
- Call flow process / Services
- UCCX Script Editor
- CUIC Reporting
- Finesse Agent Desktop
- Maintenance / HA
- Voicemail Apps CUC / CUE Introduction to CME
- CUC Installation / Deployment / HA
- Integration with CUCM / SIP & SCCP protocols
- Call flow process / Xfer from TP & CTI RP
- Call Routing Rules
- Unified Messaging / SMTP Notification
- Call Handlers
- Voice Gateways
- MGCP Configuration / registration with CUCM
- H.323 call process / H.323 Dial-peers
- Translation Rules / Translation profiles
- SIP Gateway
Tags: networks