Cisco Collaboration Workshop

Created by  Wattlenet Academy

  • $199.00



This course includes:
  • 225 mins on-demand video
  • 45 Topics
  • Full lifetime access
  • Access on mobile and TV

Description

About the Course

  • InstructorVikram
  • Lectures: 40
  • Students: 20
  • Duration: 8 hours


Course Description:
This workshop is made for beginners. In this workshop participants will gain hands-on experience in Cisco Collaboration Workshop through practice sessions and quizzes.

Course Content

  • Cisco Collaboration Solutions Architecture
    • Cisco Unified Communications Manager (CUCM)
    • Cisco Unity Connection (CUC)
    • Cisco Unified Contact Center Express (UCCX)
    • Cisco Instant Messaging & Presence (IM&P)
    • Cisco Meeting Server (CMS)
    • Cisco Voice Gateways
    • Cisco Prime Collaboration
    • Cisco Webex Control Hub
  • CUCM – The Core Component in Cisco IP Telephony
    • Installation / Deployment Models / HA
    • Call Control ( Route Pattern/Translation pattern/SLRG
    • Signaling Protocols (SIP, H.323, MGCP)
    • Media Resources
    • Security
    • Disaster Recovery / Unified Reporting / Services
    • Licensing
    • Mobile and Remote Access (MRA)
  • IM&P Fundamentals
    • Deployment / Integration with CUCM / HA
    • IM&P Services
    • Cisco Jabber Overview
    • UC Services & Service Profile
    • Service Discovery / DNS Configuration
    • Different Flavors of Jabber / Configuration in CUCM
  • UCCX Core Concepts
    • Installation / Deployment /Compatibility with CUCM
    • Integration with CUCM
    • Call flow process / Services
    • UCCX Script Editor
    • CUIC Reporting
    • Finesse Agent Desktop
    • Maintenance / HA
  • Voicemail Apps CUC / CUE Introduction to CME
    • CUC Installation / Deployment / HA
    • Integration with CUCM / SIP & SCCP protocols
    • Call flow process / Xfer from TP & CTI RP
    • Call Routing Rules
    • Unified Messaging / SMTP Notification
    • Call Handlers
  • Voice Gateways
    • MGCP Configuration / registration with CUCM
    • H.323 call process / H.323 Dial-peers
    • Translation Rules / Translation profiles
    • SIP Gateway

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Tags: networks